Roles and Permissions:
Roles and Permissions allow for differentiated access to features within ProKeep. There are three different Roles that can be assigned in ProKeep:
Administrator: Administrators have access to all settings and all locations under the account.
Manager: Managers have access to all settings(except the Blocked Numbers section) and the locations they are assigned to by an Administrator.
Member: Members have access to the basic features of ProKeep. These basic features include the Inbox, Threads, Contacts, and basic settings. They do not have access to the After Hours Message, Team, Customer Import, Blocked Numbers, or the Reports tab. Members only have access to the locations they are assigned to by an Administrator or a Manager.
For a more in-depth look at Roles and Permissions, please see the chart below: