Common Questions:


This article includes answers some of our most commonly asked questions. Please see the list below:


  • How do I get logged into ProKeep?
    • If you are an Administrator or Manager, click here. If you are anyone else, click here.

  • How do I add the rest of my team to ProKeep?
    • As an Admin or Manager, click here. If you are not an Admin or Manager, you cannot add new team members.

  • Do I have to download ProKeep?
    • No, ProKeep is just a website that you log into through our supported browsers, Google Chrome or Mozilla Firefox. Your company's ProKeep website is unique so make sure to ask your Manager or Admin what URL you need to login through. Example URL: yourcompanyname.prokeep.com

  • Does my customer have to download an app?
    • No, there is nothing for the customer to download. All the customer needs to do is text your landline phone number as they would text anyone else.

  • Is there a limit to how many messages that can be sent through ProKeep?
    • No, there is no limit to how many messages you can send, number of users you can add, or the number customers you can add to ProKeep. We want to make sure there are no limits on how successful you are!


  • What internet browsers does ProKeep support?
    • ProKeep supports Google Chrome and Mozilla Firefox. 


  • What kind of files can be sent through ProKeep?
    • You can send things such as texts, pictures, links, PDFs, Words Docs, and Excel Docs. You are not able to send video through ProKeep currently.