Reports Excel Export - Overview:


While the Reports tab provides a helpful overview of your current usage within ProKeep, the Excel export allows you to take a deep dive into your usage. 


For an overview of the Excel export, please see below: 



Column A: Your Company Name


Column B: Location customer messaged into or where customer was messaged from


Column C: User's First Name

Column D: User's Last Name


Column E: Direction Thread was Created (Received or Sent)


Column F: Customer's First Name


Column G: Customer's Last Name


Column H: Customer's Company Name


Column I: Unique Thread ID


Column J: Time Thread Received/Started (UTC)


Column K: Time Thread Claimed (UTC) 


Column L: Time Thread Closed (UTC)