Reports Excel Export - Overview:

While the Reports tab provides a helpful overview of your current usage within Prokeep, the Excel export allows you to take a deep dive into your usage. 

For an overview of the Excel export, please see below: 

Column A: Your Company Name

Column B: Location customer messaged into or where customer was messaged from

Column C: User's First Name

Column D: User's Last Name

Column E: Direction Thread was Created (Received or Sent)

Column F: Customer's First Name

Column G: Customer's Last Name

Column H: Customer's Company Name

Column I: Unique Thread ID

Column J: Time Thread Received/Started (UTC)

Column K: Time Thread Claimed (UTC) 

Column L: Time Thread Closed (UTC)