How to Clear Cache and Cookies - Mozilla Firefox:


If you are experiencing technical issues with ProKeep, clearing your cache and cookies may help resolve the issue.

For instructions on how to clear your cache and cookies within Mozilla Firefox, please see below:


  • Click on the menu button and select "Preferences."



  • Next, go to "Privacy & Security"



  • Scroll down to Cookies and Site Data and click "Clear Data."



  • Make sure Cookies and Site Data & Cached Web Content are both checked and click "Clear."




Refresh or reload your ProKeep page.