Features that must be requested by an Administrator.

Global vs. Scoped Contact List
Global vs. Scoped Contact List: Global Contact List With a Global Contact List, each user of your account sees the same Contact List.  If you hav...
Mon, 1 Jun, 2020 at 5:48 PM
Single User Routing
Single User Routing: Single User Routing allows customers' messages to bypass the Shared Inbox and go directly to a designated Account Rep for a sp...
Fri, 26 Jun, 2020 at 6:59 PM
Presence: The Presence feature allows you to see which users are logged in and which users are not. This can be helpful if you are looking to transfer a...
Fri, 26 Jun, 2020 at 7:00 PM